"You speak Portuguese, right?"
You learned some Portuguese in highschool/university? Great, then it won't be a problem for you to translate the complete user documentation. BTW: We told the customer he could have it by next Tuesday.
"We had a great idea"
If your idea was to write documentation yourself from now on: congratulations. If your idea was to redesign the complete user interface two days before launch: Go, kiss a grue!
"Why wasn't the user manual released yet?"
- You never informed the documentation department that you needed a manual in the first place.
- The documentation department is still waiting for essential info from R&D, such as the product name or technical specifications.
- The product was replaced by a totally different product half way through the documentation process.
- The product that you need documentation for does not yet exist.
"I don't like the look of the chapter headings!"
That's great. Thank you for the heads-up! Unless your documentation department uses Word (hint: it does not!), the look of the manuals is defined by design templates. Are you willing to use big $$$ in order to turn headlines into a different shade of grey? No? Then go, there's a grue waiting to be kissed!
"We don't need manuals. Just send the customer some technical drawings!"
What a good idea! Looking forward to hear you reading out your personal interpretation of IEC 82079-1 in court.
"That's good enough for the customer!"
Surely, expecting some professional documentation when buying a product is unreasonable! The customer just spent half a million dollars on some fancy equipment, so obviously he will be OK with looking at images that feature your half-eaten lunch in the background.